Because we are all students of customer experience.
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The ROI of Customer Experience
How did the head of customer experience for AAA prove that he saved his company over 100 million dollars by investing in the customer experience? You too can learn how to prove the ROI of investing in customer programs in this easy-to-follow, valuable course.
Leveraging AI in Contact Centers:
Overcoming Volume and Improving Customer Experience
Find out how to evaluate and select appropriate AI solutions for your contact center and how to implement these solutions effectively. And optimizing the performance of your AI-enabled contact center.
Build Your CX Technology Stack
By the end of this course, you’ll be equipped with new tech stack strategies and a road map to help your team come together around priority capabilities that facilitate positive customer experiences while propelling agility to adapt as demands shift.
The 8 Laws of Customer-Focused Leadership
This course offers eight essential laws to follow for becoming a customer-focused leader, providing a framework for success in today's complex business environment.
Customer Experience School is run by Blake Morgan.Â
Blake Morgan was called “The Queen of CX” by Meta. She is a customer experience futurist and author of three books on customer experience. She was called one of the top 40 female keynote speakers by Real Leaders Magazine.
Blake is a guest lecturer at Columbia University, the University of California, San Diego as well as adjunct faculty at the Rutgers executive education MBA program. She has worked with companies like Coca-Cola, AT&T and The Federal Reserve Bank. Blake contributes to Forbes and is the host of The Modern Customer Podcast. She lives in Southern California with her husband, their two children and two dogs.Â
Donna Morris
Chief People Offer, Walmart
Blake really brought this topic to life with a compelling and entertaining presentation for my leadership team spurring some great team thinking and discussions.
Shelby Mitchell
MBA, Associate Product Manager, Marketing e-Business, Discover Financial
Not only did this course provide a great overview of all of the different pieces that play into providing an exceptional customer experience, but it provides actions customer experience practitioners can take to help their companies evolve how they think about delivering a great customer experience. I look forward to applying what I've learned in my work to create and showcase exceptional customer experiences.
Nathan Santomieri
Customer Engagement Manager, TruHome Solutions
The Customer experience has always been one of the “good ideas” of the workplace, but Blake does such a tremendous job of bringing this area into the light and providing clear steps on how to achieve excellence. The conversations that happened due to the course laid the foundation of what Customer Experience Excellence looks like for us!
